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When I try to log in I get a message “User name or password invalid”

Updated over a year ago

Be sure you typed your email address correctly. Email addresses are NOT case-sensitive.

Be sure you typed your password correctly. Passwords are case-sensitive.

If you didn't finish verifying your account and try to create a new account, you will get the "user name or password invalid". You will need to log in to finish verifying your account.

You can reset your password on the login screen if you have forgotten it.

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